If you know which of our salons you are looking to contact, the best bet is to contact them direct.

  • 01179507080 Westbury on Trym
  • 01173297005 Clifton Down
  • 01173291750 Westbury Park

Our central email address is


Things to know


We highly recommend clients do a full body exfoliation 24 hours before their tanning appointment. On the day please avoid using any oily products and wear loose clothing when coming for your treatment.

Patch Tests

We require patch tests to be carried out up to 48 hrs before some of our treatments that involve tint or products near the eye. Patch testing is required for eyebrow/eyelash tint, HD brows, LVL Lash Lift, HD Brow lift and Semi-permanent make up.

Bookings, Cancellations and Changes

The following terms apply to all appointments made from Monday to Saturday.

We would charge 50% of the booking amount for all treatments

At least 24 hours notice is requested if you need to cancel or change your appointment; otherwise, the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 24 hours of your booking will incur a charge of 50% of the full treatment value.

If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

Group Bookings

Applies to couple or group bookings: A minimum of 72 hours notice is required for cancellations or changes to appointments otherwise the charges outlined in bookings, changes and cancellations will apply.

Mobile Phones

The Management request that all mobile phones be turned off or placed on silent whilst in the spa to ensure a relaxed atmosphere and to ensure that others are not disturbed during quiet treatments.

Late arrival for treatments

Please note that if guests arrive late for an appointment the treatment time will be shortened to ensure subsequent treatments run on time. The full price of the treatment will be charged.


With regret due to health and safety regulations, please consider making other arrangements for your children when you come for your treatment.  A salon is not the safest place for a child, since hot tools, very sharp objects, and chemicals are in regular use.  Our therapists are unable to carry out your treatment if they also need to keep an eye on child safety.  We as a salon want to ensure that both you and our other clients receive a relaxing treatment.  Therefore, if on arrival at salon for treatment, you have children with you, your treatment will be cancelled and a cancellation fee will be charged as per our T&Cs. We thank you for your support and understanding in this matter

Waxing advice

Before Waxing Advice
  • Your hair should be the ideal length for waxing to work and to minimise any discomfort, leave it to grow 3 weeks before your wax appointment with us.
  • Exfoliating is recommended 3 times a week especially before waxing treatment.
  • Do not moisturise on the day of your appointment.
  • Let your wax technician know if you are taking any medication that can affect your waxing results, such as blood thinners, Retin-A or Accutane (or similar products).
  • Wear loose fitting clothes
  • Take a warm shower before waxing. This will help to open the pore for easy hair removal; you will be given wipes to freshen up with anyway.
  • You can be waxed during your period, although you may be a little more sensitive and a waxing could be more painful.
  • Relax during your waxing service, because tense muscles make the area more sensitive
After Waxing Advice
  • Avoid all heat treatments including sunbathing, sun beds, steam baths and saunas.

    Avoid swimming in public pools as chlorine may irritate the area that has been waxed.

    Do not apply perfumed soap, body lotion, talcum powder or deodorant to the treated areas.

    Use only lukewarm water for a bath or shower.

    Do not apply make-up to any treated area.

    Try to avoid touching skin that has been waxed.

    Wear loose-fitting clothes.

    After waxing use any lotion in the first 24 hours.

    Start to exfoliate and moisturise your skin 48 hours after you had the treatment done to prevent ingrowing hairs.

    Use antiseptic cream on facial areas until redness subsides.

Client Confidentiality

We take the issue of client confidentiality very seriously. All personal information and treatment details are kept securely and in confidence and will not be disclosed to any third party outside of the Beauty Box business.


We accept all major credit and debit cards. All prices displayed are inclusive of VAT at the current rates and are correct at the time of publishing.

We reserve the right to change or withdraw any prices, terms, conditions or offers at any time without prior notice. We also reserve the right to refuse a booking.

We do not accept cash payments in our salons. You may pay by paypal or bank transfer.


Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist and follow the complaints procedure (detailed below) We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.


It is our objective to ensure that every client is delighted with the services that they receive at Beauty Box.

However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All complaints need to be documented in writing via email at

Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint.

Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.


For our Vinylux pedicures we recommend bringing some open toe shoes or flip flops with you to your appointment. After your appointment you can relax in our waiting area with a refreshment while your toes dry.

We have a selection of flip flops for retail @ £4.99 if you wish to protect your freshly painted toes.

Gift Vouchers

 TERMS & CONDITIONS for gift vouchers

1. A gift card both physical and e-voucher has no value until activated by Beauty Box at the till or online.

2. No change will be given for any unused portion of a gift card but the unused balance may be used against further services in store .

3. Gift cards cannot be used to pay for other gift cards.

4. Gift cards have no cash redemption value and are not transferable or assignable.

5. If the order exceeds the amount of the gift card, the balance must be paid by another Beauty Box gift card, PayPal, credit or debit card.

6. Our vouchers are valid in any of our Beauty Box salons and can only be used on services

7. Physical Gift cards and unused portions of gift cards will expire 12 months from the purchase of the gift card. E-Gift Cards expire after 12 months also.

8. Beauty Box is not responsible if a gift card is lost, stolen, destroyed or used without permission. Please safeguard this gift card as if it were cash.

9. In order to view the unused balance of a gift card please go to or visit a Beauty Box salon.

10. Beauty Box reserves the right to refuse to accept a gift card if we reasonably suspect it to have been tampered with, duplicated or otherwise subject to fraud.

11. Beauty Box reserves the right to amend these terms and conditions if it considers it reasonable and necessary to do so.

12. Please contact us at if you have any issues with your giftcard or eVoucher.

Changes to your appointment after booking

If a requested therapist is not available at the time of your appointment due to unforeseen circumstances such as illness, we reserve the right to transfer the booking to an alternative therapist. Rarely, due to circumstances beyond our control, it is necessary to cancel or reschedule an appointment time, however if this is necessary, we will contact you by telephone as soon as possible.

Beauty Box website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Beauty Box Metro relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Beauty Box or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 9 Shrubbery Cottages BS6 6SY. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

o    The content of the pages of this website is for your general information and use only. It is subject to change without notice.

o    We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

o    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

o    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

o    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

o    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

o    From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

o    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.